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As the name suggests, Dreamforce is coming to London on Wednesday 4th December as #DF2U. Salesforce.org is partnering with local organisations to give back to the London area so stay tuned for more information on how you can get involved!
Attending will give you a second chance to learn about the latest announcements from Dreamforce, first-hand on a local scale! If you don’t want to miss out, register here.
The days of Spreadsheets is slowly fading away as a lot more organisations move towards using databases (CRM tools). This is because databases like Salesforce (CRM) provides versatility which Spreadsheets do not, for example organisations can use Salesforce to create instant real time reports and develop a relationship management process with each of your customers. However Spreadsheets can easily be lost in emails, require formulas, not user friendly and more.
Our “Pay-as-you-go Support Contracts” have become very popular among clients who need ad-hoc assistance with more technical tasks and customisations. You still get the same fast, efficient and friendly service as with ALL our Support Contracts. Additionally, you gain access to our certified Salesforce Administrators and Developers who are qualified to resolve your Salesforce queries.
“Pay-as-you-go Support Contract” is perfect for those who require flexible service and do not want to be tied down to an annual agreement.
Salesforce have released an array of new features for Winter 19’!
Our Technical Director, Steve Rose, has summarised them below for easy reference.
1. Change Your View with Display Density Settings
You now have more control over how you want to view your data without changing the layout! Select one of these two new Lightning Experience display density settings as the default and let your users choose their own display density at any time from under the profile menu.
2. Check a Field’s References Before You Edit It
Now you can see the references to a custom field, such as in a report or formula, with the click of a button. You can also communicate changes to others who use the field in a formula or other context.
3. Collaborate with Ease with List View Sharing
Have a list view with an amazing set of filters that you’d love to share with your team? Or maybe you have a list view that you only want a select few to access. Take collaboration to the next level by sharing your list views with user groups in your org.
4. Use Background Utility Items to Add Functionality to a Lightning App
Add functionality to your Lightning apps without cluttering the user experience! Background utility items run without a visible entry in the utility bar.
Here are a couple things you can do with background utility items:
Add custom shortcuts
Listen for events, like chat notifications, and notify the user
Capture data on how your service agents or sales reps spend their time interacting with customers
Enforce console tab limits
5. Edit Joined Reports with Lightning Report Builder
Work with joined reports in Lightning Experience’s modern interface and take advantage of Lightning Experience’s productivity-improving features like report run page filtering. Edit joined filters, groups (including cross-block groups), and columns with the Lightning report builder.
6. Find the Data You Need in a Jiffy with List View Search
Use the new search bar to search the field data in your list views and find the records you need in record time
Click here for the full video series of the Winter 19’ Highlights from Salesforce
Salesforce.org have launched a campaign called The Nonprofit Digital Marketer - it is a new subscription series that offers practical advice and insights on how nonprofits can raise more awareness for their cause – all direct to their inbox!
Sign up today to improve your digital marketing presence in 2018.
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In May, ShoNet attended Salesforce World Tour London at ExCeL. With over 15,000 registrants and 100 cloud partners, it was the biggest Salesforce event held outside of the US and one of the largest software events held in the UK.
Salesforce World Tour events provide an occasion for those in the Salesforce community to get together, share knowledge and learn. The event provided attendees with the opportunity to gain insight into the future of the customer experience and the rapid growth of cloud computing.
Here are some of our highlights!:
“How you deal with change determines success.” – Sir Chris Hoy, six-time Olympic gold medallist
In our fast-changing and increasingly digital world, how can organisations deal with change and create success? With Salesforce! On the day, the live demonstrations of Salesforce products like the Marketing Cloud showed how Salesforce is a powerful tool for enhancing the customer experience in the digital age. During the Product Keynotes, we learned how organisations have risen to the challenges of the digital age by using Salesforce.
“Opportunities are out there for you to take, it’s just about seizing them really!” – Rosemary Russell, STEMettes
Only 14% of people working in Science, Technology, Engineering and Maths (STEM) are female. But STEMettes are trying to change that – and during the Keynote, Anne-Marie Imafidon of STEMettes spoke about how Salesforce have helped STEMettes to tackle gender imbalance in STEM careers in the UK.
“Cloud is the new normal.” – Peter Coffee, VP Strategic Research, Salesforce
Did you know that 85 of the world’s 100 most valuable brands use Salesforce to run their businesses and reach customers? That said, it’s no surprise that “cloud is the new normal”! Throughout the day, we visited the Customer Success Expo to check out some of the latest innovations from cloud partners. The number of attendees and cloud partners at the event showed that cloud computing is growing at a rapid rate, with many opportunities for ShoNet to work and support others to join a fast-growing industry.
Want to read more about Salesforce World Tour London? You can catch up here or check out the Salesforce World Tour London two minute recap infographic.
